Patient Rights, Responsibilities & Grievances
We are committed to treating every patient with dignity and transparency.
Your Rights as a Patient
- 1To be treated with respect and dignity, regardless of background, religion or language.
- 2To receive clear information about your diagnosis, proposed treatment, risks, alternatives and expected costs before giving consent.
- 3To give or withhold informed consent before any procedure. You may withdraw consent at any time.
- 4To have your personal and medical information kept private and confidential.
- 5To access your own medical records on request.
- 6To seek a second opinion from another doctor.
- 7To raise a complaint or concern without fear of it affecting your care.
Your Responsibilities
- 1Provide complete and accurate information about your health, previous treatments and medications.
- 2Follow the agreed treatment plan and attend follow-up appointments as advised.
- 3Inform us as early as possible if you cannot keep an appointment.
- 4Treat staff, other patients and their families with respect.
- 5Settle bills and fees as agreed at the time of admission or consultation.
Grievances & Data Requests
If you have a complaint or wish to request a copy of your medical records, please contact our Grievance Officer:
Grievance Officer: [Name to be added]
Email: [email to be added]
Phone: [phone to be added]
We acknowledge all complaints within 48 hours and aim to resolve them promptly. If you are not satisfied with our response, you may escalate to the relevant state medical council.